FAQs

  • X7 Pro
  • X7 MAX
  • E-BIKE
  • Other Questions

How do I enable cruise control?

Reach your desired speed and keep this speed unchanged by holding the throttle for six seconds to enable cruise control. Note that the speed must be at least 3.7 mph or 6 km/h. You can exit the cruise control mode by pressing the throttle again or pulling the brake lever.

How do I fold the X7 Pro?

1. Turn the stem safety lever clockwise.

2. Pull down the stem folding spanner.

3. Lower down the stem.

4. Secure the stem onto the foot mudguard.

How do I remove the X7 Pro battery?

How do I install the X7 Pro's battery?

1. Insert the battery pack horizontally by aligning the battery pack grooves with the linings of the battery pack compartment.

2. Make sure the battery pack is aligned to the stem. Press down on the battery pack until an audible click can be heard, indicating that the battery pack has been locked in place properly.

How do I charge the battery when it’s attached?

1. Remove the charging port cover at the bottom of the stem. Make sure the charging port is dry and free of dust.

2. Connect the charging adapter.

3. The battery is fully charged when the indicator light of the charging adapter turns from red to green.

4. Close the charging port cover after charging the battery.

How do I charge the battery when it’s detached?

1. Remove the battery.

2. Open the charging port cover at the bottom of the battery. Make sure the charging port is dry and free of dust.

3. Connect the charging adapter.

4. The battery is fully charged when the indicator light of the charging adapter turns from red to green.

5. Close the charging port cover after charging the battery.

How do I keep the X7 Pro in good condition?

1. Make sure the e-scooter is turned off and the power adapter is disconnected when not riding it.

2. Clean the e-scooter with a damp cloth. Do not use lubricating oil on the body and do not immerse it in water.

How do I store the e-scooter and its battery?

1. Fully charge the e-scooter before storage. Check the battery monthly, and recharge it if necessary to keep it 70%-75% charged.

2. Do not charge if the temperature is below 50°F (10°C).

3. Keep the e-scooter in a dry and ventilated area away from direct sunlight exposure, and cover the e-scooter to protect against dust.

How do I change the riding mode?

Short press the function button to change between different riding modes and a corresponding icon will be shown in the upper right corner.

Eco Mode: The e-scooter’s speed is up to 12.5 mph and there will be no icon.

Comfort Mode: The scooter’s speed is up to 16 mph and there will be a “D” icon in white.

Sports Mode: The scooter’s speed is up to 20 mph and there will be a “D” icon in red.

How do I switch between mph and km/h?

1. Hold the power button for 2 seconds to turn on the scooter.

2. Hold the power button and function button together for 5 seconds. The panel shows “P0” for the unit switching mode.

3. Press the power button to switch to “0” for km/h units or press the function button to switch to “1” for mph units.

4. Hold the power button and function button together for 5 seconds to save the currently set speed unit.

Is there a risk of overcharging the e-scooter battery if I leave it plugged in for too long?

You don’t need to worry. The charging process will be stopped automatically after the battery is full. However, we recommend NOT overcharging the battery to avoid problems caused by an overheated cable and to prolong the battery life.

What PSI level should I keep the tires inflated at?

We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa)

How do I turn on the X7 Pro E-Scooter‘s headlight and taillight?

To turn on the lights, double tap the function button. Double tap the function button again and the lights will be turned off. The taillight also blinks when pulling the brake levers.

What is the maximum speed of TurboAnt e-bikes?

TurboAnt e-bikes can reach the maximum speed of 20 mph when only using electrical power and the maximum speed of 28 mph with pedal assist.

How long does it take to recharge the battery of TurboAnt e-bikes?

It generally takes around 3-7 hours to fully charge an e-bike battery.

What is the recommended storage temperature for e-bike batteries?

The recommended storage temperature is 55°F-88°F (10°C-25°C). Please store the battery in a cool, dry, and ventilated area to prolong the battery life.

How do I clean my e-bike?

We recommend removing the battery before cleaning to best protect the battery and then using a damp cloth to wipe dirt off the bike. Do not wash the e-bike directly with water.

Can I change or cancel my order?

Yes. Your order can be canceled or changed if it has not shipped. Please contact our customer service team via support@turboant.com and we will do it for you. We will send you a notification email to confirm the cancellation. Please be aware that there will be a 25% restocking fee for returns for non-defective reasons.

Order Cancellations:

All orders can be canceled if the item/items ordered have not shipped yet. Customers will be charged an 8% processing fee for all canceled orders. Please go to “My Account” and find “Cancel Order” to submit the cancellation request, or you can also cancel the order by sending an email to support@turboant.com.

Please note: Cancellation requests submitted through the website link or an email will have to be confirmed with a follow-up confirmation email. Please contact us at the above email if you did not receive the follow-up email.

Do you sell refurbished electric scooters?

Yes, please click here for the availability of refurbished e-scooters.

Can TurboAnt e-scooters and e-bikes be connected through Bluetooth?

TurboAnt products currently do not support Bluetooth functions.